Booking Terms

Last updated: 11 November 2026

These are the terms on which we host events. They apply to every booking confirmed with us by email, whether you're a company or an individual. Written in plain English because we'd rather you read them.

Who we are

Get Social is Get Social Ltd, registered in England and Wales, company number 12415409, registered office 82A James Carter Road, Mildenhall, England, IP28 7DE. “We” and “us” below means that company; “you” means whoever books us.

Quotes and bookings

Every quote is specific to your event: date, venue, headcount and format. A booking exists once we've confirmed it in writing and you've paid the deposit described below. We ask for at least three weeks' notice, longer for December; we can sometimes do less, but can't promise it.

Paying

Bookings are secured by a 25% deposit on booking, with the balance due seven days before the event. Business customers pay by bank transfer against an invoice, within 14 days. We aren't VAT registered, so the price we quote is the whole price. No VAT is added, whether you book as a business or as an individual.

Cancelling — business customers

If you cancel, we charge the deposit if you cancel more than 14 days before the event, and the full fee if you cancel inside 14 days. If we have to cancel for a reason within our control, we refund everything you've paid; if the reason is outside anyone's control (severe weather, illness with no substitute host, your own venue closing) we will offer a new date first and refund in full if none works.

Cancelling — if you're booking as an individual

If you're booking a wedding, party or other private celebration as a consumer rather than a business, you have the right to cancel within 14 days of the day your booking exists: the later of the day we confirm it in writing and the day you pay the deposit. You don't need a reason. This right comes from the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

We don't take bookings or cancellations by telephone: email us at hello@getsocial.uk. To cancel, send your name and the event date. A clear statement is enough, or you can copy this form into the email:

To Get Social Ltd, 82A James Carter Road, Mildenhall, England, IP28 7DE, hello@getsocial.uk: I give notice that I cancel my booking for the event on [event date], booked on [date of booking]. Name: [your name]. Address: [your address]. Date: [today's date].

Your deposit is refunded in full, less anything you owe for work you asked us to start early (see below). We pay back what you're owed within 14 days of hearing from you.

We start work on your event inside the 14 days only if you ask us to in writing. If your event is less than 14 days away when you book, we can only hold the date if you make that request. If you ask us to start and then cancel inside the 14 days, you pay for the work we've done up to the day you tell us, in proportion to the full price. Once the event has taken place, you can no longer cancel under the 14-day right. Cancellations after the 14 days follow the business ladder above.

Venues we book for you

Some packages include a venue that we book and pay for, at one price to you. The venue's house rules and cancellation terms form part of your booking with us; we send them with the quote. If you cancel, we pass on any cancellation charge the venue makes to us, at cost, and send you the venue's invoice for it. Together with our own charges above you never pay more than the full price of the booking. If you're booking as an individual, we only confirm the venue inside your 14-day cancellation period if you've asked us to start work early (see above). If you cancel inside the 14 days, no venue charge passes to you. If the venue lets us down, for example by closing or double-booking, we find you a replacement venue or a new date. If neither works for you, we refund everything you've paid for that booking. As the booker, you're responsible for your group's conduct at the venue and for the reasonable cost of repairing any damage they cause.

What we need from you

Access to the venue to set up before guests arrive, a confirmed headcount seven days before the event, and a contact on the day. Where your venue needs a copy of our insurance, ask and we'll send it.

Our responsibility to you

If something we do goes wrong, our liability to you is limited to the fee you paid for that event. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law says can't be limited. We aren't responsible for things outside our control at your venue, such as power, sound systems we didn't supply, or access.

Insurance

We hold public liability insurance to £2 million.

Games and products

Nothing is sold on this site. Popularity is sold on popularitythegame.com under that site's own terms; tickets for our public quiz nights are sold through Outsavvy under theirs. These terms cover hosted events only.

Complaints

If you're unhappy with anything we've done, email us at hello@getsocial.uk. We reply within five working days and we'll try to put it right. We aren't required to use, and don't use, an alternative dispute resolution scheme. The courts of England and Wales remain open to you.

Changes, and the law that applies

We'll update these terms here and change the date at the top; the version in force for your booking is the one on the day we confirm it. These terms are governed by the law of England and Wales, and its courts have jurisdiction — without affecting your statutory rights as a consumer.